Field Service Technician
We’re hiring Field Service Technicians! In this customer-facing role, you’ll provide professional door service, respond to client needs, and combine your mechanical expertise with strong customer service skills.
Field Service Technician Position
The Field Service Technician is a customer interacting role responsible for performing professional door service and responding to customer's needs in a friendly and efficient manner by using their customer service skills and mechanical knowledge. This position requires the ability to be onsite with customers, working with a team and being a dynamic representative of Rinderle Door Company. Strong mechanical/electrical troubleshooting skills and strong customer service is a key to the success of this role.
The Opportunity
- This is an opportunity to join a positive, supportive team with an innovative vision, work in a challenging, fast paced environment, and work with a team that is dedicated to a "Do What's Right" philosophy
- This opportunity allows you to work where your personal growth is encouraged and supported, and your contributions are respected and valued
- Rinderle Door Company is a highly respected company that has grown and maintained established, trusted, long term relationships with vendors and loyal customers for decades
- This is an opportunity to bridge your hands-on mechanical skills and your people skills together
- The day is fast-paced and gives the ability to be in a new place every day
- Compensation is based on performance and personal growth
- Training is offered through a regimented and strategic training program
- New trucks and well-maintained equipment to work safely and efficiently
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Essential Responsibilities
- Represent Rinderle Door Company with all customers exhibiting the "Do What's Right" philosophy
- Develop and maintain strong relationships with customers through frequent interaction
- Accurately interpret customer needs and develop solutions
- Provide thorough, detailed and accurate information for project estimation and provide guidance throughout project as needed
- Actively promote Rinderle products, services and solutions in support of customer's needs and vision
- Acknowledge when project issues arise and address immediately with customers
Success Criteria
- Developing rapport with customers by creating an amazing experience for them in the field
- Ability to make a unique contribution to the Rinderle team, strengthening the team's skillset and furthering team success
- Exhibiting the ability to take initiative to problem-solve and handle difficult situations under tense situations
- Maintaining a clean and orderly truck as well as equipment used on the job
- Creating an atmosphere of teamwork, excellence and communication
- Continuing to grow and develop in order to take on new challenges and new areas of expertise
Basic Qualifications
- At least 3 years in the service/construction industry
- Able to use power tools, aerial work platforms and equipment
- Mechanical Skills (as well as low voltage electrical skills)
- Logical Thinker
- Healthy and fit to carry out physical task and lifting
- Positive Attitude
- Clean Driving Record
- Owner of Full Set Hand-Tools
Compensation
- Competitive Salary
- Uncapped Potential
- Overtime Opportunity
Benefits
- Health Insurance
- SEP Retirement Plan (similar to 401K)
- Vacation, Sick Pay & Holidays
- Performance Based Wages
- Structured Training Program
- Overtime Pay / On-Call (double time)
- Year-Round Work!
- Full Uniforms, Field Tablets
- Fully Stocked Truck & Power Tools
- Friendly Field & Office Team
- Positive and Encouraging Management