Field Service Technician

The Field Service Technician is a customer interacting role responsible for performing professional door service and responding to customer's needs in a friendly and efficient manner by using their customer service skills and mechanical knowledge. This position requires the ability to be onsite with customers, working with a team and being a dynamic representative of Rinderle Door Company. Strong mechanical/electrical troubleshooting skills and strong customer service is a key to the success of this role.

Opportunity

  • This is an opportunity to join a positive, supportive team with an innovative vision, work in a challenging, fast paced environment, and work with a team that is dedicated to a "Do What's Right" philosophy
  • This opportunity allows you to work where your personal growth is encouraged and supported, and your contributions are respected and valued
  • Rinderle Door Company is a highly respected company that has grown and maintained established, trusted, long term relationships with vendors and loyal customers for decades
  • This is an opportunity to bridge your hands-on mechanical skills and your people skills together
  • The day is fast-paced and gives the ability to be in a new place every day
  • Compensation is based on performance and personal growth
  • Training is offered through a regimented and strategic training program
  • New trucks and well-maintained equipment to work safely and efficiently

Essential Responsibilities

  • Represent Rinderle Door Company with all customers exhibiting the "Do What's Right" philosophy
  • Develop and maintain strong relationships with customers through frequent interaction
  • Accurately interpret customer needs and develop solutions
  • Provide thorough, detailed and accurate information for project estimation and provide guidance throughout project as needed
  • Actively promote Rinderle products, services and solutions in support of customer's needs and vision
  • Acknowledge when project issues arise and address immediately with customers

Success Criteria

  • Developing rapport with customers by creating an amazing experience for them in the field
  • Ability to make a unique contribution to the Rinderle team, strengthening the team's skillset and furthering team success
  • Exhibiting the ability to take initiative to problem-solve and handle difficult situations under tense situations
  • Maintaining a clean and orderly truck as well as equipment used on the job
  • Creating an atmosphere of teamwork, excellence and communication
  • Continuing to grow and develop in order to take on new challenges and new areas of expertise

Basic Qualifications

  • At least 3 years in the service/construction industry
  • Able to use power tools, aerial work platforms and equipment
  • Mechanical Skills (as well as low voltage electrical skills)
  • Logical Thinker
  • Healthy and fit to carry out physical task and lifting
  • Positive Attitude
  • Clean Driving Record
  • Owner of Full Set Hand-Tools

Compensation

  • Competitive Salary
  • Uncapped Potential
  • Overtime Opportunity

Benefits

  • Health Insurance
  • SEP Retirement Plan (similar to 401K)
  • Vacation, Sick Pay & Holidays
  • Performance Based Wages
  • Structured Training Program
  • Overtime Pay / On-Call (double time)
  • Year-Round Work!
  • Full Uniforms, Field Tablets
  • Fully Stocked Truck & Power Tools
  • Friendly Field & Office Team
  • Positive and Encouraging Management

Click here to apply!

Great install. The guys were awesome. Great to work with and went the extra mile. Put the finishing touch on to make it all look good!— Don, Condominium Complex
Serving Southeast
Wisconsin Since 1983